Outreach and Constituent Services Representative

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    Office of U.S. Rep. Butterfield

    Overview

    The Office of Congressman G. K. Butterfield’s mission is to improve the lives of our constituents by being a strong advocate for their needs and providing excellent constituent service.

    The Outreach and Constituent Services Representative will help the Office achieve its mission by working with other staff to implement a strategic outreach plan throughout the First District, and assist with the management of the office. This position also acts as a liaison to federal, district, and local agencies for constituent casework.  This position is based in Durham, NC or Wilson, NC.

    Specific Responsibilities

    Outreach

    • Attends meetings and events to increase the visibility of the Congressman and his office.
    • Helps identify district events that should be added to the Congressman’s schedule and makes recommendations to the Director of Community Engagement.
    • Maintains a calendar of community events and recommends attendance by district staff.
    • Staffs the Congressman while in the district, which may require work on evenings and weekends.
    • Screens district media, and interacts with constituents, to identify and disseminate information about important issues impacting the district.
    • Maintains a database of local organizations, community leaders, and religious institutions.
    • Prepares documents that will be presented at events.
    • Prepares briefing materials for the Congressman before district events.
    • Documents events including taking notes, photos and recording videos.

    Constituent Services

    • Acts as the representative for the Congressman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies.
    • Handles casework assignments and acts as liaison with constituents to ensure that their cases are handled in a responsive manner.
    • Maintains up-to-date files on all cases and categories of information of importance to the office.
    • Helps coordinate tours for families of the District and process Flag requests.
    • Prepares condolences, certificates, proclamations, letters of recommendation and support, birthday and anniversary acknowledgements, and other special recognitions and greetings on behalf of the Congressman.
    • Answers constituent calls throughout the day, answers constituent requests for general information, and records callers’ opinions.
    • Helps to coordinate events such as Congressional Arts Competition, Service Academy Nominations and Town Hall events.

    Administrative

    • Helps with general administrative support for staff, specifically the Systems Administrator, Scheduler, District Director, and the Congressman.
    • Works with staff to procure supplies and equipment, and to maintain and update office equipment inventory

    EDUCATION (OR EQUIVILANT EXPERIENCE):

    Strong academic credentials; work requires administrative and organizational skills generally acquired through completion of a bachelor’s degree program. Alternatively, an equivalent combination of relevant education and experience will be considered.

    SKILLS AND KNOWLEDGE REQUIRED:

    • Have strong North Carolina ties, particularly in Durham and/or the eastern North Carolina.
    • Have a strong commitment to public service and willingness to work with a diverse population.
    • Strong oral and written communication skills.
    • Interest in the legislative process and House organization and procedures.
    • Interest in local, state and federal agencies and departments.
    • Knowledge of important issues in the district.
    • Professional telephone matter.
    • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
    • Be willing to drive long distances throughout a large and mostly rural district.
    • Thoroughness and careful attention to detail.
    • Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities.

    HOW TO APPLY:

    Representative Butterfield is an equal opportunity employer committed to building and maintaining an inclusive and diverse work environment.  Interested candidates should upload (1) a resume (no longer than 1 page) and (2) a cover letter (no longer than 1 page) at this link here.